1999 – Set up a management tool for collecting overdue property tax collections. This was a large issue for the leasing company. Customers frequently believed property tax was to be paid by the company. Therefore they very often would leave the charges unpaid while clearing the rest of their invoice. Daily collections calls, debtor promises, payments received, priority cases (to receive calls every day due to extended delinquency), daily progress log on priority cases (tracking increase or decline in balance owed), general to do lists, and general notes were all contained in report-ready format. It also tracked special cases passed to our outsource partner for special issues, such as reassessment. As it was contained in one workbook the workload could easily be transferred to another employee simply by saving it to a different PC.